**Q: How complex can the design be? Are there color limits?

A: No limits at all. We can print any design, in any color.

 

**Q: What printing methods do you offer?

A: We offer screen printing, DTG, heat transfer, puff, glow-in-the-dark, foil, silver, and other specialty finishes.

 

**Q: Do you also do embroidery?

A: Yes, absolutely.

 

**Q: Which blank brands do you use? Or do you produce your own?

A: We produce our own. If you prefer a specific brand, we can source it for you and do the custom printing/embroidery as well.

 

**Q: Where can I find the size chart?

A: Size charts vary by style — just ask us and we'll send the one you need.

 

**Q: Will the same size fit the same across different colors?

A: Yes, sizing is consistent across all colors.

 

**Q: Can you print a complex design on a hoodie?

A: Yes. Just send us your artwork and we'll send you a mockup within 24 hours.

 

**Q：Do you offer free mockups?

A: Yes — just send your logo or artwork and we'll get back to you with a mockup within 24 hours, at no cost.

 

**Q: I only need 20 pieces — can you do that?

A: Absolutely.

 

**Q: What's the price difference between 50 pieces and 200 pieces?

A: It depends on the design and garment. Generally, you can expect a 5-10% discount or more for larger quantities.

 

**Q: How long does sampling take?

A: Usually around 5 days before we ship it out.

 

**Q: How much does sampling cost? Can it be refunded?

A: Around $15 USD. If you place the bulk order, we'll deduct it from the final balance.

 

**Q: Can I see a physical sample before ordering?

A: Yes, we recommend it. We're happy to send you a sample for approval.

 

**Q: What if I'm not happy with the sample?

A: We'll revise it for free until you're satisfied.

 

**Q: How long does shipping take to my location?

A: Usually 8-15 business days, depending on your location.

 

**Q: How does shipping work? What does DDP mean — do I really pay no extra duties?

A: Our quotes include shipping, duties, and VAT — DDP. You just sign for the package. No extra fees on your end.

 

**Q: Can you rush the order? How long does rush shipping take?

A: Yes. Rush shipping usually takes about 5 business days.

 

**Q: Which city are you based in?

A: We're in Ningbo, China — an area with a strong apparel manufacturing ecosystem.

 

**Q: How long have you been in the business?

A: Over 10 years of factory experience.

 

**Q: Can I see actual product photos?

A: Yes, absolutely. Just let us know and we'll share them.

 

**Q: Have you worked with clients like me — schools, gyms, bands, etc.?

A: Yes, we've worked with many different types of organizations.

 

**Q: What does your quote cover?

A: It covers garment production, printing/embroidery, shipping, duties, and VAT — everything you need to get your order delivered to your door. No hidden fees.

 

**Q: Do you require full payment upfront?

A: We ask for a 50% deposit. Once the order is ready, we send photos for your approval, then you pay the remaining balance before shipping.

 

**Q: What payment methods do you accept?

A: PayPal, credit cards, and bank transfer (T/T).

 

**Q: What's your return policy?

A: Custom orders are generally non‑returnable. However, if the finished product doesn't match the approved sample, we're happy to discuss a resolution.